WoundLane Terms of Service
Version 1.0 · Last updated: 8 October 2026
WoundLane is operated by RecoverOS Technologies Pty Ltd (ABN 93 701 897 216) ("WoundLane", "we", "us", "our"). These Terms of Service ("Terms") are an agreement between us and the organisation that subscribes to or uses WoundLane (the "Customer", "you", "your").
By subscribing to WoundLane, clicking to accept these Terms, or using the Service, you agree to these Terms on behalf of the Customer.
1. Definitions
In these Terms:
- Service means the WoundLane wound and skin-care software service provided at woundlane.com, including its features, updates and documentation, but not the Demo.
- Demo means the public WoundLane demonstration at demo.woundlane.com, which uses fictional data.
- Authorised User means a person the Customer allows to use the Service under its account, including its staff, administrators and External Clinicians.
- Administrator means an Authorised User whom the Customer has given permission to manage its organisation, team and billing in the Service.
- External Clinician means a wound clinician or other health professional outside the Customer's organisation whom the Customer invites to respond to a referral.
- Customer Data means all information, including personal information, health information and photographs, that the Customer or its Authorised Users enter into or upload to the Service.
- Fees means the subscription fees for the Service.
- Privacy Policy means the WoundLane Privacy Policy published at woundlane.com/privacy, as updated from time to time.
2. Eligibility and authority
2.1 The Service is for businesses and organisations, such as aged-care, disability, supported independent living, community and home-care providers, and other organisations that provide care to people. It is not intended for personal, domestic or household use.
2.2 The person who subscribes or accepts these Terms confirms that they are authorised to bind the Customer to these Terms.
3. The Service
3.1 WoundLane is clinical documentation and decision-support software for recording and managing wound and skin care.
3.2 We may improve, change or update the Service from time to time. We will not make a change that materially reduces the core functionality of the Service during a period you have already paid for without giving you reasonable notice.
3.3 The Demo is provided for evaluation only, free of charge and "as is". It contains fictional data and is deleted automatically. You must not enter real resident or patient information into the Demo.
4. Accounts, Administrators and Authorised Users
4.1 Your Administrators decide who may use the Service, which roles and permissions they have, and which sites they can access. You are responsible for those decisions.
4.2 You must:
- (a) make sure each Authorised User has their own account and keeps their sign-in details confidential;
- (b) take reasonable steps to ensure Authorised Users use the Service in line with these Terms;
- (c) remove or deactivate access promptly when someone no longer needs it, for example when a staff member leaves;
- (d) tell us promptly at business@woundlane.com if you suspect unauthorised access to your account; and
- (e) take reasonable steps to keep the devices and networks used to access the Service secure.
4.3 We strongly recommend that Authorised Users turn on two-factor authentication, which WoundLane makes available to every user.
4.4 You are responsible for managing authorised access to your organisation's account and for taking reasonable steps to ensure that your Authorised Users comply with these Terms.
5. External wound clinicians and referrals
5.1 You decide whether to create a referral, which External Clinician receives it, what information it includes and how long access lasts.
5.2 An External Clinician's access is limited to the scope and time window of the referral that you create.
5.3 You must make sure that:
- (a) you have the authority and any consent required to share the referred information with the External Clinician; and
- (b) any arrangements you need with the External Clinician (for example, about their engagement, fees, professional obligations or record-keeping) are in place.
5.4 External Clinicians are Authorised Users. In addition to the other obligations of Authorised Users in these Terms, an External Clinician must:
- (a) use WoundLane only for the purpose of the referral they have been authorised to respond to;
- (b) not copy, download or use referred information for any other purpose, except as required for their own professional record-keeping obligations; and
- (c) remain responsible for their own professional obligations, standards and clinical judgement.
6. Fees, billing and renewal
6.1 Price. The Service costs A$199 per month per organisation, with unlimited users and unlimited sites.
6.2 GST. We are not currently registered for GST, so no GST is charged. If we become registered for GST, we may add GST to the Fees from the date of registration, and we will tell you before it applies.
6.3 Payments. Fees are billed monthly in advance through our payment provider, Stripe. Stripe's own terms apply to its processing of your payment. We do not receive or store your card details.
6.4 Automatic renewal. Your subscription renews automatically each month until it is cancelled.
6.5 Price changes. We may change the Fees by giving you at least 30 days' notice by email to your Administrators or billing contact. The new Fees apply from your next billing period after the notice period ends. If you do not agree, you may cancel before the change takes effect.
6.6 Failed payments. If a payment fails, Stripe may retry it. Your organisation then enters a grace period of 14 days, during which you keep full use of the Service and we notify your billing contact. If payment is not received by the end of the grace period, your subscription is cancelled under clause 7.
6.7 Refunds. Fees are not refundable for partial billing periods, except where a refund is required by law, including under the Australian Consumer Law.
7. Cancellation
7.1 You can cancel your subscription at any time from the Billing page in the Service, or by contacting us at business@woundlane.com.
7.2 Cancellation takes effect at the end of the current paid billing period. You will not be charged again, and you keep access until then.
7.3 After cancellation takes effect:
- (a) your organisation's existing records remain available to your Authorised Users, so you can read them and export them using the features described in clause 10;
- (b) adding new sites and inviting new users is paused; and
- (c) we may restrict other functions of the Service.
7.4 Before materially restricting post-cancellation access or deleting Customer Data, we will give the Customer reasonable notice where practicable, subject to legal, security and regulatory requirements.
7.5 If you subscribe again before your organisation's access ends, your existing records continue to be available.
8. Suspension and termination
8.1 We may suspend access to the Service, in whole or in part, if:
- (a) we reasonably believe this is necessary to protect the security or integrity of the Service, Customer Data or other customers;
- (b) you or your Authorised Users use the Service unlawfully or in material breach of these Terms; or
- (c) Fees remain unpaid after the grace period in clause 6.6.
Where reasonably practicable, we will tell you before suspending access and give you an opportunity to fix the problem. We will restore access once the reason for suspension has been resolved.
8.2 Either party may terminate these Terms by written notice if the other party:
- (a) materially breaches these Terms and does not remedy the breach within 14 days after receiving notice of it; or
- (b) becomes insolvent or subject to any form of insolvency administration.
8.3 Clauses 7.4, 9, 10, 11, 12, 15, 16, 17, 18 and 20 to 22 continue after these Terms end.
9. Customer Data
9.1 You own and control Customer Data. As between you and us, you keep all rights in Customer Data.
9.2 Our permission to use Customer Data. You give us a non-exclusive licence to host, store, copy, process, transmit and display Customer Data only as reasonably necessary to:
- (a) provide, maintain, secure and support the Service;
- (b) comply with the law; and
- (c) exercise our rights and perform our obligations under these Terms.
9.3 We will not sell Customer Data, use it for advertising, or use resident health information or photographs to train artificial-intelligence models.
9.4 We will access Customer Data only where reasonably necessary to provide support you have requested, maintain or secure the Service, or comply with the law.
9.5 Your responsibilities for Customer Data. You are responsible for Customer Data and its lawful collection and use. In particular, you must:
- (a) have all authority, consents and notices required by law to collect, record and share Customer Data in the Service, including resident photographs (WoundLane records a consent status for each photograph, but you are responsible for obtaining and documenting consent or other lawful authority);
- (b) record only the information reasonably needed for the care you provide;
- (c) make sure Customer Data is accurate and kept up to date; and
- (d) meet your own legal obligations about health records, including any obligation to retain records for a minimum period.
9.6 Retention. You remain responsible for keeping copies of the records you are required to retain. We keep Customer Data in line with our Privacy Policy. After cancellation, we may delete Customer Data in line with clause 7.4, unless we are required by law to keep it or have agreed otherwise with you in writing.
10. Access to and export of Customer Data
10.1 While your organisation has access to the Service, Authorised Users with the relevant permissions can:
- (a) view records in the Service, including photographs;
- (b) download wound and pressure-injury registers and other reports as CSV files;
- (c) print wound reports and resident history reports, optionally including photographs; and
- (d) download signed clinical notes.
10.2 If you need Customer Data in another form, contact us at business@woundlane.com. We will provide reasonable assistance. If the request requires significant work, we may agree a reasonable fee with you before doing it.
10.3 We do not guarantee that exported data will be in a particular format or compatible with other systems.
11. Privacy
11.1 We handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us, and we have regard to applicable state and territory health-records laws.
11.2 Each party will comply with the privacy laws that apply to it in connection with the Service.
11.3 If we become aware of a data breach affecting Customer Data, we will notify you without undue delay and work with you to respond, including in relation to any notification obligations under the Notifiable Data Breaches scheme.
12. Security
12.1 We will maintain reasonable technical and organisational measures designed to protect Customer Data, as described in our Privacy Policy.
12.2 You are responsible for the matters in clause 4.2, including your Authorised Users, their credentials and your own devices and networks.
13. Acceptable use
You must not, and must take reasonable steps to ensure your Authorised Users do not:
- (a) use the Service for any unlawful purpose or in breach of anyone's rights, including privacy rights;
- (b) upload malicious code or anything that may harm the Service or other users;
- (c) try to gain unauthorised access to the Service, other organisations' data or our systems, or test the Service's security without our written permission;
- (d) copy, modify, reverse engineer or decompile the Service, except to the extent the law allows despite this restriction;
- (e) resell, sublicense or provide the Service to third parties, other than Authorised Users;
- (f) copy, scrape or systematically extract the Service or its content for the purpose of reproducing substantial parts of WoundLane or building a substantially similar competing service, except to the extent the law does not permit this restriction;
- (g) access the Service using automated means (such as scraping) in a way that places an unreasonable load on it;
- (h) take or upload photographs other than for a legitimate care purpose, with appropriate consent or authority; or
- (i) enter real resident or patient information into the Demo.
14. Clinical-support disclaimer
14.1 WoundLane is a documentation and decision-support tool. It does not provide medical advice and does not diagnose, treat or prescribe.
14.2 WoundLane does not replace professional clinical judgement. Risk scores (for example Waterlow, Braden or Norton), measurements, prompts, suggestions, guidance and other outputs are aids to decision-making only. They depend on the accuracy of the information entered and must be checked by appropriately qualified people.
14.3 You and your health professionals remain responsible for all clinical assessments, decisions, care, escalations and referrals, and for making sure staff are appropriately qualified and supervised.
14.4 WoundLane is not an emergency or alerting system. You must not rely on it to identify or communicate urgent clinical situations, and you must keep appropriate processes for urgent escalation outside the Service.
15. Intellectual property
15.1 We and our licensors own all intellectual property rights in the Service, including its software, design, content and documentation. These Terms give you a right to use the Service; they do not transfer any of those rights to you.
15.2 Some clinical assessment tools referred to in the Service were developed by third parties, who keep their rights in those tools.
15.3 If you give us feedback or suggestions, we may use them freely without any obligation to you.
16. Confidentiality
16.1 Each party must keep confidential any non-public information of the other party that it receives in connection with these Terms, and use it only for the purposes of these Terms.
16.2 This obligation does not apply to information that is or becomes public through no fault of the receiving party, that was already lawfully known to it, or that it must disclose by law. Customer Data is also protected under clauses 9 and 11.
17. Availability and maintenance
17.1 We will use reasonable efforts to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We do not offer a service-level agreement unless we agree one with you in writing.
17.2 We may carry out maintenance from time to time. Where reasonably practicable, we will do this at times of low use and give notice of planned maintenance that is likely to cause significant disruption.
17.3 You should keep appropriate business-continuity arrangements, such as a way to record care if the Service is temporarily unavailable.
18. Liability
18.1 Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded, restricted or modified ("Non-excludable Rights").
18.2 Limit for Non-excludable Rights. To the extent the law allows, our liability for a breach of a Non-excludable Right is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
18.3 Exclusion of other warranties. Except for Non-excludable Rights and as expressly stated in these Terms, the Service is provided without any other warranties, and to the extent the law allows, all other warranties are excluded.
18.4 Indirect loss. To the extent the law allows, neither party is liable for any loss of profit, revenue, business or goodwill, or any indirect or consequential loss, however caused.
18.5 Liability cap. To the extent the law allows, our total liability to you arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total Fees you paid to us in the 12 months before the event giving rise to the liability.
18.6 Reduction. Each party's liability is reduced to the extent the other party, or its personnel or Authorised Users, caused or contributed to the loss.
18.7 Clauses 18.4 to 18.6 do not limit liability for fraud, or for a party's breach of its confidentiality obligations or wilful misconduct.
19. Indemnity
19.1 You indemnify us against any claim, loss, liability or reasonable cost (including legal costs) that we incur because of a third-party claim arising from:
- (a) Customer Data collected, recorded or shared without the authority, consent or notice required under clause 9.5(a);
- (b) your or your Authorised Users' unlawful use of the Service; or
- (c) your or your Authorised Users' breach of clause 13.
19.2 Your liability under this clause is reduced to the extent that we caused or contributed to the claim.
20. Changes to these Terms
20.1 We may change these Terms from time to time. We will publish the updated Terms on our website.
20.2 For a material change, we will give your Administrators at least 30 days' notice by email or in the Service before the change takes effect. If you do not agree with the change, you may cancel your subscription before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.
21. Disputes, governing law and jurisdiction
21.1 If a dispute arises, the party raising it must give the other party written notice with details of the dispute. The parties must then try in good faith to resolve it by negotiation for at least 20 business days.
21.2 If the dispute is not resolved by negotiation, either party may propose mediation in Melbourne, Victoria (or by video conference). The costs of the mediator are shared equally.
21.3 Nothing in this clause stops a party from seeking urgent injunctive or other interim relief from a court.
21.4 These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.
22. General
22.1 Notices. We may give you notices by email to your Administrators or billing contact, or in the Service. You may give us notices by email to business@woundlane.com.
22.2 Assignment. You may not assign or transfer your rights under these Terms without our written consent, which we will not unreasonably withhold. We may assign or transfer our rights to a successor of all or part of our business, provided that the successor is bound by these Terms.
22.3 Events beyond control. Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, except for payment obligations.
22.4 Entire agreement. These Terms, together with the Privacy Policy and any written agreement signed by both parties, are the entire agreement between the parties about the Service.
22.5 Severability. If any part of these Terms is invalid or unenforceable, it is read down or severed to the extent necessary, and the rest of these Terms continues to apply.
22.6 No waiver. A failure or delay in exercising a right is not a waiver of that right.
22.7 Relationship. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the parties.
23. Contact
WoundLane is operated by RecoverOS Technologies Pty Ltd (ABN 93 701 897 216) Email: business@woundlane.com